Anne-Charlotte Passanisi is a Senior Product Manager at Pollen Robotics, where she explores how emotional design can help make robots more understandable, relatable, and accepted by humans. With over 10 years of experience in digital product development, from events and startups to gaming, she now focuses on how artificial empathy can support better adoption, engagement, and retention. She doesn’t build AI from scratch, but loves shaping the way people experience it.